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So far Jason Siebert has created 106 blog entries.
31 12, 2015

TUK Power Event

December 31st, 2015|

TUK is back on utility power. We are waiting for Seattle City Light to provide details of the outage.

31 12, 2015

TUK Power Event

December 31st, 2015|

We experienced a power incident at our Tukwila Datacenter this morning and are currently running on generator power. Seattle City Light is currently investigating the issue at their Duwamish Substation. We will provide an update when we have more information from Seattle City Light

23 12, 2015

Zendesk – functionality restored

December 23rd, 2015|

Zendesk appears to be operating normally. We will continue to monitor. In case any tickets were lost during the downtime, if you submitted a ticket to support this morning and did not get a response, please resubmit.

23 12, 2015

Zendesk Issues

December 23rd, 2015|

Zendesk continues to have issues - please call our NOC directly if you need support @ (206) 395-7163

23 12, 2015

Zendesk Issues – December 23, 2015

December 23rd, 2015|

We have noticed intermittent performance issues with our ticketing system, Zendesk. If you need to contact support, please call our 24/7 support line @ 206-395-7163

11 12, 2015

SEA UPS2A – Emergency Maintenance

December 11th, 2015|

Work on SEA UPS2A is complete.

11 12, 2015

SEA UPS2A – Emergency Maintenance

December 11th, 2015|

We are performing emergency maintenance on UPS 2A in the Seattle datacenter. There will be no customer impact. Customers will be switched to utility power briefly, and then switch back to the UPS.  

10 12, 2015

UPS3B Power Incident

December 10th, 2015|

All components have been installed. Unit will be energized, checked and tested. During this time there will be NO customer load on the UPS. The unit will be isolated. If unit passes testing, we transfer load at approx. 2:45pm.

9 12, 2015

Tukwila UPS3B Power Incident

December 9th, 2015|

Thursday, December 10th Digital Fortress will bring TUK UPS 3B back online. All repairs have been completed and critical load will be transferred back online Thursday afternoon. This will not be customer affecting. Digital Fortress staff will be on site during this transition. An email will be sent out upon completion of the transfer. Maintenance [...]

7 12, 2015

Tukwila UPS3B Power Incident

December 7th, 2015|

We are sourcing repair parts for UPS3B. Customers will stay on utility power, with generator back-up, until repair work can be performed on affected systems.